All Systems Operational
School Manager Application
Operational
Parent Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 3, 2025
Completed -
The scheduled maintenance has been completed.
Apr 3, 00:00 BST
Apr 3, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 BST
Apr 2, 22:00 BST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Apr 2, 14:15 BST
Apr 2, 14:15 BST
Apr 2, 2025
Resolved -
This incident has been resolved.
Apr 2, 11:59 BST
Apr 2, 11:59 BST
Update -
We are seeing positive reports of users being able to access ParentPay again. We are now monitoring the situation to ensure full stability. Thank you for your patience.
Apr 2, 11:28 BST
Apr 2, 11:28 BST
Investigating -
We are aware that some users are experiencing issues accessing ParentPay. Our technical teams are actively investigating the issue. We will provide an update as soon as we have more information. Thank you for your patience.
Apr 2, 09:08 BST
Apr 2, 09:08 BST
Apr 1, 2025
No incidents reported.
Mar 31, 2025
No incidents reported.
Mar 30, 2025
No incidents reported.
Mar 29, 2025
No incidents reported.
Mar 28, 2025
No incidents reported.
Mar 27, 2025
No incidents reported.
Mar 26, 2025
No incidents reported.
Mar 25, 2025
No incidents reported.
Mar 24, 2025
No incidents reported.
Mar 23, 2025
No incidents reported.
Mar 22, 2025
Completed -
The scheduled maintenance has been completed.
Mar 22, 00:00 GMT
Mar 22, 00:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 GMT
Mar 21, 20:00 GMT
Scheduled -
Please be aware that we will be performing essential maintenance tonight on ParentPay between 20:00 - 00:00. During this time, you may experience disruptions to the service. If so, please try again later.
We apologise for any inconvenience caused and appreciate your patience.
Mar 21, 15:35 GMT
We apologise for any inconvenience caused and appreciate your patience.
Mar 21, 15:35 GMT
Mar 21, 2025
Mar 20, 2025
Completed -
The scheduled maintenance has been completed.
Mar 20, 00:00 GMT
Mar 20, 00:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 GMT
Mar 19, 22:00 GMT
Scheduled -
We will be undergoing scheduled maintenance during this time.
Mar 19, 12:25 GMT
Mar 19, 12:25 GMT