All Systems Operational
School Manager Application Operational
Parent Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 09:13 BST
Monitoring - This morning a global IT problem has been disrupting transport, broadcasters, hospitals and other sectors across the world. Unfortunately, this incident also impacted the ParentPay group’s platform and services.

Restoring service availability has been our top priority. We are pleased to report that our platform is now operational, and users can access our services again. We are continuing to work closely with our vendors to ensure this issue is permanently resolved.

Thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us.

Jul 19, 10:12 BST
Investigating - Please note that we are currently investigating a widespread outage affecting the ParentPay service. The service is unavailable at this time. Further updates will be provided here.
Jul 19, 07:20 BST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 17, 14:00 BST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.