ParentPay Outage

Incident Report for ParentPay Status

Resolved

This incident has been resolved.

Posted Nov 18, 2024 - 09:16 GMT

Monitoring

We have implemented a fix for the issue affecting the ParentPay Payer App and are currently monitoring the situation to ensure stability.
We are seeing positive results but will continue to monitor.
We will provide a final update once we confirm that the issue has been fully resolved.

Posted Nov 18, 2024 - 08:18 GMT

Investigating

We are investigating a service outage affecting ParentPay Payer App. This is currently preventing users from accessing the Payer Application. We will provide an update on this issue in the next 30 minutes.

Posted Nov 18, 2024 - 08:09 GMT

This incident affected: School Manager Application and Parent Application.